Had the best experience today at the Apple Store in Bellevue Square.
I noticed that my newly-acquired iPhone (thanks Thomas!!) had a small bubble in the layers of the screen. At first I thought it was dirt, or a scratch but it turned out to be inside the glass.
So I did a little research and found that Apple had had recent problems with their screens and it was "well known". Most had reported having their iPhones simply replaced when they brought it into the store.
So I made my appointment at the Genius Bar and drove down over lunch.
Ten minutes, I kid you not, after I walked in I was walking out with a brand spanking new iPhone. Wow! I went all prepared to do battle - one's normal experience trying to return defective anything in this country - and it was totally pleasant.
Since I had had the foresight to back up my iPhone 1/2 hr before taking it in, I simply had to resync when I got back to the office and all was restored (except my voicemail password).
Let's just hope they wipe it before sending it out to the factory for refurbishment.
Posted by artandscience at April 28, 2008 07:46 PM